You have a right to have your voice heard and considered by people who are making decisions about you. The Rep's office can help you speak out and be heard if you're having a problem getting a government service, if you disagree with a decision that was made about you or if you're having a hard time speaking up for your rights.
When you call the RepLine, you will talk to a member of the team called an advocate. They will do one or more of the following things:
Provide information about your rights and government services
Help you think of ways to solve the problem you're having
Help you become a self-advocate by helping you speak up for yourself in a way that might solve the problem
Give you the name and telephone number of someone who can look into the problem and help you find a solution
Send written information that explains how to make a complaint and how to be an effective self-advocate in working out a complaint
Help you find an advocate who can help you speak on your own behalf or speak for you if you are afraid or too shy
Become the advocate if there is no one else that can help you be heard

It is important to remember that speaking up doesn't always mean that you will get exactly what you want. But, if you don't speak out, nothing will change.
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